This policy governs all refund requests made in connection with services purchased on onlineplayerauction.in. Please read it carefully before purchasing a plan — by completing a purchase, you agree to these terms in full.
This Refund Policy ("Policy") governs all refund requests made in connection with services purchased on onlineplayerauction.in ("Platform"), operated by SoundVisionary Media ("Company", "we", "us", "our"). By purchasing any plan on the Platform, the organizer ("Client", "you") agrees to be bound by the terms of this Policy in full.
All plans purchased on onlineplayerauction.in are for a single auction event ("Auction Event") and are subject to the conditions outlined below. The Company reserves the right to accept, partially accept, or reject any refund request at its sole discretion, subject to the terms stated herein.
Refunds are only considered under the two specific circumstances described in Sections 3 and 4. Any request that does not fall strictly within these conditions will not be entertained. The burden of proof for any refund claim lies entirely with the Client.
The Client shall be eligible for a full 100% refund of the Service Fee paid, exclusively in the event of a verified System Failure on the Company's platform that meets all of the following conditions:
The following are explicitly excluded from eligibility for a full refund:
In the event that the Client chooses to cancel the Auction Event before it commences, a 50% refund of the Service Fee shall be issued, subject to all of the following conditions being met:
The remaining 50% of the Service Fee shall be retained by the Company to cover setup costs, account configuration, data onboarding, and administrative work already completed at the time of cancellation.
No refund shall be issued, under any circumstances, in the following cases:
The Client agrees not to initiate a chargeback or reverse payment through their bank, card issuer, or payment gateway without first submitting a formal refund request to the Company and allowing a minimum of 7 working days for the Company to respond.
Any chargeback initiated without following this process will be treated as a breach of this Policy. The Company reserves the right to dispute such chargebacks, restrict the Client's account, and withhold future service access until the matter is resolved.
In the event that a Client is charged more than once for the same Auction Event due to a payment processing error, the duplicate charge will be refunded in full within 7 working days upon verification. The Client must notify the Company within 48 hours of the erroneous transaction.
All refund requests must be submitted formally in writing. Verbal requests, in-person conversations, or informal messages will not be accepted as valid submissions.
Incomplete requests will not be processed until all required information is provided.
Once a refund request is received and verified as eligible:
The Company is not responsible for delays caused by banks or payment processors after the refund has been initiated from our end.
The Company reserves the right to investigate all refund claims before processing. This may include reviewing server logs, session records, bid history, and communication records.
Submitting a false, misleading, or fraudulent refund claim will result in immediate rejection of the request, permanent suspension of the Client's account, and may be reported to the relevant authorities.
By purchasing a plan on onlineplayerauction.in, you confirm that you have read, understood, and agreed to this Refund Policy in its entirety.
If anything here is unclear, or you need to raise a refund request, get in touch with our team. We respond to every written request within 2 working days.